Marketplace FAQ

Celebration Boxes

Celebration boxes are small assorted gift boxes that are perfect for specific occasions or giftees. These are limited quantities and are always available for a limited time.

Search “To&From” on the top right. These also are assorted based on our robust filtering, so you will find them throughout our catalog.

Discovery Marketplace

We are adding shoppable brands every day, but really want to give our customers the best assortment of brands so they can find that special thing for the important person in their life. For brands that aren’t shoppable on To&From, you can always buy from the brand itself by clicking the link.

Unopened, unused, in good condition items purchased through the To&From site can be returned within 10 days, with the exception of discovery boxes which are non-refundable. Please email [email protected] and we will start the return process. There is a $5 restocking fee for any returned item.

Please email us at [email protected]m and we will work with you to get you a replacement.

Shipping

Per address, free standard shipping is included for any order over $100. Other shipping charges are noted on our site. 

We aim for delivery within 4-10 days with standard shipping, depending on the destination. We process orders with expedited shipping, placed before noon EST, on the day it is ordered. All other orders are processed the day following receipt.

We only include a receipt for items that are bought and shipped to the same address. If you are shipping a gift to a different address, or if you note that an item is a gift, we will email you a receipt but will not include the receipt in the box.

We currently don’t ship internationally as a standard operation; however, if you email us at [email protected] with your request we will work with you to hopefully accommodate your need.

Wrapping

All Celebration Boxes have the option for Gift Wrapping and a handwritten card. You also can also purchase a card from the assortment on our site and we will hand write a note for you.  We are working on adding gift-wrapping options for the other items on our Marketplace.

Celebration Boxes:

What is a “Celebration Box”?: Celebration boxes are small assorted gift boxes that are perfect for specific occasions or giftees. These are limited quantities and are always available for a limited time.

How do I find all of your Celebration Box options?: Search “To&From” on the top right. These also are assorted based on our robust filtering, so you will find them throughout our catalog.

Discovery Marketplace:

Why are some brands shoppable on To&From, and others aren’t:

We are adding shoppable brands every day, but really want to give our customers the best assortment of brands so they can find that special thing for the important person in their life. For brands that aren’t shoppable on To&From, you can always buy from the brand itself by clicking the link.

Can I return my product?

Unopened, unused, in good condition items purchased through the To&From site can be returned within 10 days, with the exception of discovery boxes which are non-refundable. Please email [email protected] and we will start the return process. There is a $5 restocking fee for any returned item.

What if my product arrives damaged?

Please email us at [email protected]m and we will work with you to get you a replacement.

Shipping:

Is shipping included: Per address, free standard shipping is included for any order over $100. Other shipping charges are noted on our site. 

How long do orders take to arrive: We aim for delivery within 4-10 days with standard shipping, depending on the destination. We process orders with expedited shipping, placed before noon EST, on the day it is ordered. All other orders are processed the day following receipt.

Are prices included in gift boxes: We only include a receipt for items that are bought and shipped to the same address. If you are shipping a gift to a different address, or if you note that an item is a gift, we will email you a receipt but will not include the receipt in the box.

Do you ship internationally: We currently don’t ship internationally as a standard operation; however, if you email us at [email protected] with your request we will work with you to hopefully accommodate your need.

Wrapping:

Can my gift be wrapped: All Celebration Boxes have the option for Gift Wrapping and a handwritten card. You also can also purchase a card from the assortment on our site and we will hand write a note for you.  We are working on adding gift-wrapping options for the other items on our Marketplace.